CuddleCue support
Write to us at cuddlecue@bpnc.app. Tell us which phone you use, the screen you were on, and what you expected to happen.
Please leave your baby’s details and anything about their health out of screenshots.
Signing in
Sign in with the email and password you made your account with. A new account is confirmed from the email we send you. The link works once and expires in an hour.
Forgot your password? On the sign-in screen, tap Forgot password? and enter your email. We send a link that works once and expires in an hour.
Made your account with Google, and your phone does not show Google? Tap Forgot password? to set a password by email, then sign in with it.
CuddleCue Plus: restoring and canceling
CuddleCue Plus is a subscription through the App Store or Google Play. On a new phone, tap your profile picture at the top, then Plan, then Restore purchases.
You cancel in the store. Canceling stops the next renewal, and you keep CuddleCue Plus until the end of the period you paid for. Deleting the app or your account does not cancel it.
- In the app: tap your profile picture, then Plan, then Manage or cancel.
- On an iPhone: Settings, then your name, then Subscriptions.
- On Android: the Google Play Store app, then your profile picture, then Payments & subscriptions, then Subscriptions.
Download your data
Tap your profile picture, choose Your profile, then Download all. It is free on every plan and covers everything you have logged.
Delete your account
Tap your profile picture, choose Your profile, then Delete account. Your account and, if you are its only parent, your household are deleted 14 days after you confirm. Signing in again before then cancels it. That is undo, not a trick.
How deleting an account works, and how to ask by email