Questions

Questions, answered.

What parents ask us before they install CuddleCue. Can’t find yours? Write to us.

Can I use it before my baby is born?

Yes. Set up while you wait: your due date and a countdown on Today, ready-made checklists for the hospital bag, getting home ready and the newborn essentials, appointments with a reminder, and the contacts that matter, shared with your partner. Everything before the birth is free. When your baby arrives, tap Baby’s here and the same app runs the day. Your 14 days of CuddleCue Plus wait until then.

Is CuddleCue free?

Yes. CuddleCue is free to download, and the free plan is a real app: unlimited logging, as many reminders as you need, twins and triplets, both parents on their own phones, the milk stash and your baby’s records, with no ads. CuddleCue Plus adds depth, memory and polish. See what each plan includes.

What does CuddleCue Plus add?

Your whole history in the app, trends and a one-page summary for the pediatrician, your baby’s usual windows, a schedule laid out from your own week, widgets, Night, more colors and looks, exports you choose, and extra caregivers like a grandparent or a nanny. One subscription covers everyone in your household, on every phone.

How does the 14-day preview work?

Every household gets 14 days of CuddleCue Plus, started when you choose. No card, nothing to cancel. When the 14 days end, nothing is deleted and the app keeps working on the free plan.

How much does CuddleCue Plus cost?

CuddleCue Plus is a monthly or yearly subscription through Google Play or the App Store. The price for your country is shown in the app and in the store before you buy.

Can both parents use it?

Yes, on the free plan. Each parent logs from their own phone with their own login, never a shared password, and you both see the same day as it happens.

Can a grandparent, a nanny or a night nurse use it?

Yes, with CuddleCue Plus. Each extra caregiver gets their own login, and you choose whether they log or only view.

Does it work for twins and triplets?

Yes, on the free plan. Each baby keeps their own log, plan and records, and you can log for one baby or for all of them at once.

Does it work without internet?

Yes. Everything you log saves on your phone first and syncs when you are back online, so a feed logged in a dark room with no signal is never lost.

Is it on iPhone and Android?

Yes. Get it from Google Play or the App Store, and mix them: one of you on an iPhone, the other on Android, sharing the same log.

Does CuddleCue give medical or feeding advice?

No. CuddleCue shows what you logged and what you planned. It never judges your baby’s feeding, sleep or health, and it never calculates a medicine dose. Follow your pediatrician’s advice about your baby’s care.

Where do the milk storage times come from?

From published public guidance, shown in the app with its source and date. See how long breast milk lasts.

What happens to what we log?

We collect what you type into the app and what is needed to run your account. We do not sell it, we show no ads, and we never use it to advertise to you. Your household’s entries are shared with the people you invite, with the companies that host and deliver the service for us, and with nobody else unless the law requires it. You can download everything and delete your account from inside the app. Deletion is permanent after a 14-day window. Read the privacy policy.

Can I download or delete our data?

Yes. Download everything you have logged, free, on any plan: tap your profile picture, choose Your profile, then Download all. You can delete your account from the same place. How deleting an account works.

Can I bring our history from another app?

Yes, with CuddleCue Plus. Open or paste a CSV from another app, and nothing is added until you have seen exactly what it found.

How do I cancel CuddleCue Plus?

In the store you bought it from. Canceling stops the next renewal, and you keep CuddleCue Plus until the end of the period you paid for. Deleting the app or your account does not cancel it. Step by step on the support page.

How do I get help?

The how-to guides walk through each part of the app, and the support page answers account and billing questions. Or write to cuddlecue@bpnc.app. One of us will answer, usually after bedtime.